FREQUENTLY ASKED QUESTIONS & POLICIES
Customers are responsible for checking the local weather for potential high winds and or rain. Weather reports in the area can change rapidly and it is important to understand the risk involved in high winds. Winds of 15 mph or stronger Paddle Express can refund bookings day of if the weather is not going to be suitable for paddling. Weather.com and windy.com are credible sources. Please check in the night before or the morning of your reservation to make sure weather patterns are stable and the reservation can be kept. There are plenty of incredible hikes to do in the area when the weather is not suitable for a day on the water so if you’re looking for a hike that day Paddle Express can take care of that.
Paddle Express can accommodate colder weather SUP bookings for those who are experienced. It’s mostly bring your own winter gear. We don’t rent wetsuits or dry suits. We have a limited supply of gloves and booties.
If you’re looking to Paddleboard in the colder seasons here is a great link for information.
WHAT IS YOUR POLICY FOR DAMAGES?
Paddle Express takes full responsibility for common wear and tear damages. Customers please inform Paddle Express of any equipment failure thank you.
CHECKING IN & CHECKING OUT
Reception at the lake and river is touch and go. Please check in the night before or the day of your reservation at least 60 minutes prior to your time with a text to (928) 614-1728. Check in is crucial for last minute communication for directions or fitment concerns and potential weather delays. Afternoon bookings must check in the night before to make sure weather conditions and lake conditions are stable for the afternoon rentals. Event weekend reservations need to check in 48 hours prior to reservation to make sure weather is calm and suitable for water time. Calls in the remote service areas in and around Page can and do get dropped. Text are the best form of communication. Customer is responsible for returning the gear to the same location where they launched and are good to leave. Please check the weather report at least 48 hours prior to your adventure.
DO YOU DELIVER TO HOUSEBOATS?
Yes we do. Weekly rates and multiple rental discounts are available. The delivery location is at the closest launch ramp to your houseboat rental. Sorry we don’t swim the vessels out to your houseboat in the main channel like other companies who are established and are comfortable bending the rules by which they are allowed t operate under. WPaddle Express is a new and small company that gets heavy scrutiny and has to be perfect!
DAY OF (INSIDE 24 HOURS) FIRST THING IN THE MORNING RESERVATIONS
Day of/ inside 24 hours or first thing in the morning reservations are welcome. Daytime day of please call or text the business giving Sean a heads up you want to book, he might be out on a tour or making a delivery. Reservations made after hours inside of a week within the event day are subject to change/cancellation due to weather conditions and will not get the 6% booking fee refunded.
Paddle Express loves animals and is pet friendly however $25 cleaning fees may apply if you do not make sure all gear is free and clear of pet hair. Please bring bags for proper disposal of your pets waste thank you and make sure to bring it back and place it in a prior trash disposal. No disposable bags left behind in this wilderness thanks again.Please let Paddle Express know ahead of bookings about children for final approval.
TRASH LEFT BEHIND
Paddle Express is not a trash service. $25 fees per each item of trash left the rental.
POLICIES & CUSTOMER RESPONSIBILITIES
Terms: Paddle Express is concerned for customers who aren’t prepared for a day or half day on the water, so please be prepared and safe. If a customer is late and decides not to use the gear they will be charged late fees and fees for abandoning gear per National Park regulations. Bring proper fluids, nutrients and make sure you have proper foot wear as well. NO Alcohol. Please be properly rested for your adventure. Customers are assessed as they arrive and if they are viewed as potentially over exposed to the elements and showing signs, and symptoms of health risk they will be denied access to rental equipment on the spot. Weather forecast can change within 48 hours around the Lake Powell region. Heat related illnesses are the most common issues Paddle Express notices with customers so be safe.
Off highway vehicle accidents that impact Paddle reservations inside of 48 hours of said reservation are non refundable.
CLOTHES TO WEAR
Environmental injuries or illnesses are the most common risk while adventuring around Lake Powell and Antelope Canyon or any other kayaking and hiking experience. Extreme heat in the summertime can be avoided by making plans early in the morning or later in the afternoon. Please be aware of where you are traveling in from and your last 12-24 hours of ins and outs within your diet. Please be well rested, free of toxins of drugs and or alcohol and even certain medications including motion sickness types.
WHAT IS YOUR POLICY FOR BEING LATE?
Paddle Express is super friendly about being a little late however keep in mind there are other customers. Please do your best to be transparent about why you are late and Paddle Express will do the best job to accommodate the inconvenience within reason and ensure that you get your gear and enjoy your time. Paddle Express gets really bound up on time when customers are late beyond 15 minutes. Please be punctual as the schedule is one to the next all day long!
ARE CANOES AVAILABLE?
Are canoes available to rent all season? Yes they are weather pending. Paddle Express canoes for day trips and multi day adventures on Lake Powell and the ColoradoRiver. Canoes don’t go out in winds above 5mph for safety
Last minute changes, last minute bookings are very difficult to accommodate and compromise other customers experiences. Let us know what you need, and we’ll do our best to assist you outside of 24 hours. Inside of 24 hours if schedule needs change Paddle Express will do the best to accommodate the change but reserves the right to refund the reservation if the last minute change compromises the days schedule for other customers. The last minute change in schedule accommodation on Holiday weekends is not available. Last minute bookings on Holiday weekends require a text to (928) 614-1728 for final Express book now service. 5 hour half days rentals are windows of time. If you’re late the clock is ticking as it’s not fair to the rest of the customers in the day of business who are respectful of time and are on time. Time is the most valuable resource we have in life and Paddle Express does try to keep the days schedule regimented around time for success because it is the constant. Please don’t call after the reservation time and ask to push it back with high expectations of accommodation. Paddle Express values the on time customer tremendously. In the day of business Together Everyone Achieves More. Be a TEAM player for other Paddle Express customers and keep the schedule for a great day on the water. Thank you!